Customer Support Officer

About the company/role:

• Join a global company leading in industrial filtration solutions
• Seeking an experience Customer Support Officer to join a close knit team
• Permanent, fulltime opportunity
• Onsite
• Immediate start is ideal

Your duties, but not limited to:

• Act as the primary contact between customers and the company
• Handle customer enquiries and complaints with professionalism
• Oversee order processing and prepare accurate quotations
• Coordinate with internal teams and external providers for smooth service delivery
• Support daily operations of the Customer Service team
• Assist Sales Engineers with administrative tasks
• Manage communications, follow-ups, and ensure accuracy in orders, quotations, and complaints
• Liaise between customers and internal teams to improve service and identify sales opportunities
• Organise transportation and logistics for customer deliveries in collaboration with the warehouse
• Perform reception duties: answer calls, greet visitors, accept deliveries
• Contribute to process improvements and enhanced service delivery
• Take on additional projects and duties as required

Your skills/experience:

• Minimum 5 years of experience within Customer Service, ideally in a manufacturing environment
• Proficient in Microsoft Office Suite and experience using SAP
• Proven ability to manage high-volume customer interactions with professionalism and care
• Strong negotiation, communication and interpersonal skills (written, verbal and inperson)
• Ability to build and maintain effective relationships with colleagues, customers and external partners
• A self-starter with strong problem-solving skills and the ability to work under pressure and meet deadlines
• Excellent organisational and time management skills with keen attention to detail
• Experience liasing with transport companies and booking both domestic and international transport

Apply!
If you think this could be the role for you then please apply now! Please send us a cover letter AND a detailed resume in WORD format (PDFs can be corrupted / not processed).  
Or, if you have any questions, please contact Linda on 03 9040 1630.



With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.