Sales & Technical Manager

About the company/role:
Our client is a Gelato ingredient and pre-mix manufacturer who supplies who supplies high-quality ingredients to well-known food service chains. Their site is based in Western Sydney and they are seeking a Sales & Technical manager to join their team in a full-time, permanent basis. This is a fully-office based role with a reasonable amount of travel involved. The role will report directly to the National Sales Manager and will have 3 direct reports. The ideal background for this role is someone who comes from a Chef/ Kitchen background with hands-on experience with dairy/ gelato products.
 
Duties:

• Build and maintain relationships with new and existing customers
• Identify new business opportunities and expand the customer base
• Negotiate pricing, contracts, and supply agreements in line with company strategy
• Track sales performance, forecast demand, and report on market trends
• Develop a deep understanding of the production process, flavour profiles, and ingredient standards
• Provide guidance to customers and resolve any technical issues
• Support the development of new flavours by relaying customer feedback and market insights
• Work closely with procurement and production to ensure orders, volumes, and delivery schedules align with customer needs

Skills/experience:

• Professional background as a chef, pastry chef, or in a commercial kitchen environment
• Strong understanding of food production, flavour development, and ingredient quality
• Previous experience in sales, account management, or customer‑facing roles
• Excellent communications skills when dealing with customers and cross-functional team members
• Comfortable negotiating pricing, managing objections, and supporting long‑term relationships
• Strong attention to detail, especially when coordinating orders, deliveries, and customer requirements
• Passion for high‑quality food and a genuine interest in flavour, craftsmanship, and innovation

Apply!
If you think this could be the role for you then please apply now! Please send us a cover letter AND a detailed resume in WORD format (PDFs can be corrupted / not processed).  
Or, if you have any questions, please contact Claire on 61 2 8071 4290.

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